Loadcentral FAQs

  1. HOW TO REPLENISH LOAD WALLET: 


    1. At LoadCentral Office:
    3rd Flr. Comworks Corporate Center
    1050 Quezon Avenue
    Quezon City

    2. SmartMoney transfer:
    5577-5113-2164-6117

    3. Uniwiz / LoadCentral Bank Details:
    METROBANK ACCOUNT
    Account Name : UNIWIZ TRADE SALES, INC.
    Branch : Herrera St., Legaspi Village Makati
    Savings Acct. # : 0553-0555-17640
    Note: Deposit charge waived for provincial deposits
    BANCO DE ORO ACCOUNT
    Account Name : UNIWIZ TRADE SALES, INC.
    Branch : Salcedo Branch
    203 Salcedo St., Legaspi Village, Makati
    Savings Acct. # : 2530013337
    Note: Deposit charge waived for provincial deposits
    BPI ACCOUNT
    Account Name : UNIWIZ TRADE SALES, INC.
    Branch : BPI – Pasay Road
    G/F Charter House 2, 906 A. Arnaiz Ave., Makati City
    Savings Account. # : 9661-0146-33
    Procedures:
    The sub-dealer or retailer can inform LoadCentral office of their fund transfer or deposit by:
    • For those sub-dealers and retailers who are in Metro Manila they can call the LoadCentral’s contact numbers stated below and provide the following information:
    1. LoadCentral Username (mobile number or alphanumeric account registered in the system)
    2. Amount transferred or deposited
    3. Name of bank and branch location (if BDO, please include the 3-digit branch code. That is the figure followed by the letters cd on the lower left portion of the deposit validation stamp)
    4. Date and time fund transfer or deposit was made
    • Sending SMS message to the Automated Verification Text Hotline 09285083355 using the following syntax. Kindly note that sending of incomplete deposit details or sending incorrect syntax will nullify your SMS. To avoid any inconvenience, kindly follow syntax and complete your details.
    1. For Bank deposits:
      2. Banco De Oro
      Format:
      DEP [space] RegName [comma] UserName/Registered Number [comma] BDO [comma] BranchName [comma] BranchCode [comma] Date [comma] Time [comma] Amount
      Example:
      DEP Juan dela Cruz,09181234567,BDO,Grace Park Caloocan,123cd,2011-12-31,16:31:19,15000
      Bank of the Philippine Islands
      Format:
      DEP [space] RegName [comma] UserName/Registered Number [comma] BPI [comma] BranchName [comma] BranchCode [comma] Date [comma] Time [comma] Amount
      Example:
      DEP Juan dela Cruz,09181234567,BPI,Grace Park Caloocan,123abcd1,2011-12-31,16:31:19,15000
      MetroBank
      Format:
      DEP [space] RegName [comma] UserName/Registered Number [comma] MBTC [comma] BranchName [comma] Date [comma] Time [comma] Amount
      Example:
      DEP Juan dela Cruz,09181234567,MBTC,Grace Park Caloocan,2011-12-31,16:31:19,15000
    2. For online banking:
      3. BDO-IB
      Format:
      DEP [space] RegName [comma] UserName/Registered Number [comma] BDO-IB [comma] ReferenceNumber [comma] DateTime [comma] Amount
      Example:
      DEP Juan dela Cruz,09181234567,BDO-IB,FT-20111234-9876543,2011-12-31,16:31:19,15000
      MBTC–IB
      Format:
      DEP [space] RegName [comma] UserName/Registered Number [comma] MBTC-IB [comma] Sequence Number [comma] Date [comma] Time [comma] Amount
      Example:
      DEP Juan dela Cruz,09181234567,MBTC-IB,123456,2011-12-31,16:31:19,15000
      BPI-IB
      Format:
      DEP [space] RegName [comma] UserName/Registered Number [comma] BPI-IB [comma] ConfirmationNumber [comma] Date [comma] Time [comma] Amount
      Example:
      DEP Juan dela Cruz,09181234567,BPI-IB,00123456789112987654321,2011-12-31,16:31:19,15000
    3. For SmartMoney:
      4. Format:
      DEP [space] RegName [comma] UserName/Registered Number [comma] SM [comma] ReferenceNum [comma] Date [comma] Time [comma] Amount
      Example:
      DEP Juan dela Cruz,09181234567,SM,060123456789,2011-12-31,16:30:00,10000
    4. For Follow Ups:
      5. Format:
      FF [space] Registered Number [space] BANK [space] Date and Time of Deposit / Transfer
    5. For other concerns with Verification:
      6. Format:
      DEP [space] MSG [comma] Message to Verification [comma] Registered Number
    • You can also send the details of your payments to the Verification Chat Support LC.verUNIWIZ@gmail.com, or email it to janice@loadcentral.com.ph; sales@loadcentral.com.ph; help@loadcentral.com.ph
      • Email subject: Replenish wallet load (Mon DD YYYY)
      Email body: compose something like
      Hello,
      I have deposited xxxx pesos into LoadCentral’s BDO/BPI/MB bank account. Please help process my wallet load.
      username = 09171234567
      name = Your Registered Name
      bank = BDO/BPI/MB
      bank code = 123
      branch = Bank’s Branch Location
      date = Mon DD YYYY hh:mm:ss
      amount = xxxx
      Thank you very much.
    • For a 24/7 LoadWallet Replenishment, you may also try the Automated Replenishment via SMARTMONEY! For more info text AUTOSMINFO to 09285083355

    Things to note:
    • Php1.00 = 1 LoadCentral loadwallet credit
    • The minimum amount of deposit is Php1,000.00. LoadCentral office will not entertain amounts less than that.
    • Cut-off time for deposit verification is 5:00PM Mondays to Fridays, and until 12noon on Saturdays. All SMS, phone calls and chat messages beyond this time will be processed on the next working day.
    • Processing on the average is 2 hours depending on the volume of transactions. Also if the Bank’s system is down which is beyond LoadCentral’s control, it may take a bit longer.

    Customer Support access:
    Available on the following time schedule:
    8:30 am – 11:00 pm, Monday to Friday
    9:00 am – 11:00 pm, Saturday
    10:00 am – 6:00 pm, Sunday
    Telephone:
    (02) 441-2407, (02) 441-5164
    (02) 441-5171, (02) 441-5357
    (02) 441-5356, (02) 441-2414
    (02) 441-6238, (02) 441-6239

    Live Chat: new.acct.lc@gmail.com

    Email: help@loadcentral.com.ph
    HOW TO SELL E-LOAD VIA SMS: 

    1. LoadCentral Retailer types the Product Code that the buyer (end-user) chose and paid for. Then send the text message to any of the LoadCentral’s Access Number. Kindly note that selling eload products via SMS is just like sending a regular text message to someone. So regular text message fees apply. The retailer’s SIM card need to have a personal load to be able to send the code to the access numbers. Retailers are recommended to subscribe to UNLITEXT promos or use the webtool instead.
    < PRODUCT CODE > <6-DIGIT PASSWORD> < MOBILE # OF BUYER >
    Sell eLoad Products via SMSSell eLoad Products via SMS

    2. Retailer and Buyer get a confirmation message from LoadCentral.
    Message to Retailer:
    You have succesfully made an e-pin sale (Product Code) to (Mobile number of buyer). Your wallet balance is Pxxxx.xx. Trace #: xxxxxxx
    Confirmation message to retailer
    Message to Buyer:
    You have purchased (Product Code) (PIN). Thank you for using our service. Trace #: xxxxxxx
    Confirmation message to buyer





    1. Go to the official LoadCentral webtool – http://loadcentral.net
    2. Log in using correct username (63xxxxxxx) and SL password
    Load Central Webtool Login Page

    3. Choose the product you want to sell from the Products dropdown list
    4. Enter the buyer’s mobile number
    5. Enter quantity being purchased
    Load Central Eload Products List

    6. For Globe and Touch Mobile autoloadmax, please type the amount being purchased in the Optional Parameter textbox
    Load Central Globe Auto Load Max

    7. Click Sell Products button
    *The result of your recent file transaction will be displayed on top portion of the page. The e-Pin sold will also be displayed on the “Your Recent Sale Transaction” box. Buyer receives a confirmation of item purchased from LoadCentral.
    *There are times when an Epin sold is not sent to the customer’s mobile phone due to poor signal or some technical problems encountered at the time of purchase. We can let the system resend the last epin that was sold. This action does not deduct anything from the retailer’s wallet load since we are just resending the last epin that was already sold. Simply enter the customer’s mobile phone number and click on the “Submit” button to resend the customer’s last bought ePIN.
    Load Central Resend Last ePin Sold
    *Retailers can also generate a detailed report of their sales transactions and earnings within a certain date using the webtool. They can choose a start and end date to further filter out the report.
    Load Central Sales Report
    Advantages of using the Web Tool in selling products:
    1. No SMS cost since transaction is via web interface.
    2. Faster and more efficient since it by-passes LoadCentral’s access SMS numbers.
    3. The details of the e-PIN that was just sold are displayed on the PC monitor.
    4. A Retailer can generate a detailed report of his sales transactions and earnings.
    5. A retailer can do advance selling of e-PIN to himself for fast-movers.
    6. A retailer can sell a maximum of 10 e-PINs of the same product denomination per transaction.
    7. A retailer can opt to log in and sell eload from a static IP address only which offers security for the retailer.
    8. In the absence of a static IP address, the retailer can use the web lock feature of the system.
    9. In case the LoadCentral official website (www.loadcentral.com.ph) is not accessible, the retailer can directly access the URL by logging in at https://125.5.123.144

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